Last updated: October 30, 2026
Overview
We want you to be happy with every piece you buy from Belmorne. This policy explains when you can send an item back, how to do it and what you receive in return. It applies to orders delivered in the United States. Please read it before you order so you know where you stand.
The policy covers two situations: returning an item because you changed your mind, and items that arrive faulty, damaged or different from what you ordered. Nothing in this policy limits any right you have under the consumer protection laws of your state. Where your state's law gives you more, that law applies.
Part A. General rules
How to start a return. Email support@belmorne.com with your order number and the item or items you want to return. For a faulty or incorrect item, please add a photo of the issue. Please wait for our confirmation before you send anything, so we can match the parcel to your order.
Condition of returned items. To be accepted, a returned item must be:
- unworn, unwashed and unused;
- in its original condition with all tags attached;
- in its original packaging, where it came with packaging;
- complete, including anything that came with it.
You may handle an item the way you would in a store to check the fit and quality. If an item comes back with a small loss of value beyond that, we may reduce the refund to reflect it, and we will always tell you first. Items that come back heavily worn or damaged may not be accepted (see Part D).
Return shipping. For a change-of-mind return you pay the cost of sending the item back. Please send your return to our return address:
Return address: Belmorne (Trennety), Laan van Zuid Hoorn 70, Rijswijk, Zuid-Holland, 2289 DE, Netherlands
Please mention your order number on or in the parcel. Please use a tracked service: the item is your responsibility until it reaches us, and we cannot process a return we do not receive. Standard shipping on your order was free, so nothing is deducted for the original delivery.
Part B. Change-of-mind returns
Return window. You have 30 days from the day you receive your order to contact us and request a return.
What you receive. For an approved return we refund the full price you paid for the returned items to your original payment method, once they reach us and pass inspection. You can also ask for a different size or color instead: return the original item and place a new order.
Part C. Faulty, damaged or incorrect items
This part applies to every item we sell, with no exceptions.
On arrival. If an item arrives faulty, damaged in transit or different from what you ordered, email support@belmorne.com within 30 days of receiving it, with your order number and a photo of the issue. You can choose a replacement or a full refund to your original payment method. If a replacement is not available, we refund you in full. We cover any return shipping, and in many cases you will not need to send the item back at all.
Later faults. A genuine manufacturing fault can appear after the first 30 days. If that happens, contact us. Depending on the item, how long you have had it and the nature of the fault, we will offer a replacement or a partial or full refund, as your state's law requires.
What counts as a fault. A fault is a genuine defect in materials or workmanship. It does not cover normal wear and tear, damage caused by accidents or misuse, or ordinary ageing of the product.
Part D. When you receive your refund
- Refund time: once your return has arrived at our return address and passed inspection, we refund your payment within 5 business days (Monday to Friday) to the payment method you used for the order. For a faulty, damaged or incorrect item that you do not need to send back, the refund follows within 5 business days of us confirming the issue from your photos.
- Bank processing: your bank or card issuer usually needs another 3 to 5 business days to show the refund on your statement. We email you when your refund has been issued.
- Returns that do not meet Part A: we contact you. You can ask us to send the item back at your cost. If we do not hear from you within 14 days, the item is treated as abandoned.
Part E. Cancelling an order
You can cancel an order free of charge until it has shipped. Email support@belmorne.com with your order number as soon as possible and we refund you in full to your original payment method. Once an order has shipped, the return process above applies.
Part F. Contact us
For anything regarding returns, refunds or an issue with your order, please contact our support team:
Website name: Belmorne
Company name: Trennety trading as Belmorne
Address: Laan van Zuid Hoorn 70, Rijswijk, Zuid-Holland, 2289 DE, Netherlands
E-mail: support@belmorne.com
Contact form: contact
Phone: +31 6 41339190
Company number (KvK): 89621743
Tax number (VAT): NL004747675B80